Havana Soya wax candle

We want you to be happy with your purchase, but if you are not, you can return any item within 30 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered. If the goods are faulty, a refund will be offered regardless of proof of purchase.

Returns via Post Office or other couriers

VARIABLE FEE

If you would like to choose an alternative service, you are welcome to send via the Post Office, or other courier of your choice. Please note, the fee for these services is payable by you and is variable based on the weight and dimensions of your parcel and the service you select.

Please do ensure you keep a copy of your proof of postage, as we are responsible for your parcel only when it has been received into our store. Items lost in transit will not be treated as returned.

 

UK Standard delivery (up to 3–5 days)

• FREE for orders to UK over £50
• £3.50 for orders under £50
• Orders will be delivered Monday–Saturday (excluding bank or public holiday

Collect+ (up to 1–2 days)FREE

• Collection from DH8 7EU

 

International delivery (up to 14 business days)from £9 

We are doing everything to ensure orders arrive within their normal time frames, but some international deliveries may be delayed due to local government restrictions.

FREE for orders to Europe over £100

FREE for orders to Rest of World over £150

From £9 for orders under £100 Orders will be delivered Monday–Saturday (excluding bank or public holidays)