We are currently experiencing a large volume of orders. We will process any orders as quick as we can. Thank you to all our customers.
Derwent candles is committed to respecting and protecting your privacy. We collect personal information for a variety of reasons to provide the best service we can. This policy explains how we do this.
Just to explain briefly what this policy contains:
Derwent Candles is based 30 DH8 7EH.
Collecting and using your personal information:
Where the law permits, we send emails correspondence that we consider to be a service related communication, that will not unduly impact on your rights and that you can opt-out from by unsubscribing. We take our data protection obligations seriously and where the law requires us to ask for your consent to send marketing by email/SMS, we will always do so.
We receive personal information about you that you give to us, that we collect (including automatically) from your visits to our stores, site and social media pages and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.
Personal information that you give to us online, social media and email:
We collect the following information if you choose to give it to us in connection with your account registration, purchases, general enquiries, our social media pages or when exercising your legal rights, corresponding with us by phone, email or other means, and is provided by you entirely voluntarily. There are some circumstances where we need the information, for example, where you have placed an order with us, we need to know where to deliver your order and to be able to take payment from you. The information you provide to us is voluntary, however if you don’t provide us with this information, we may be unable to provide our services to you or be unable to interact with you in the way you would expect. We collect:
Your name, title and contact details (email address, telephone (including mobile) number, postal address, social media handle);
Any information you include in correspondence you send to us or in forms you submit to us at our stores or when using our site or social media pages;
Details of your orders and purchases;
Your marketing preferences;
The opinions and other information you provide when responding to customer surveys product and customer reviews;
Any personal information included in your entries to competitions that we run;
Your identification information when exercising the rights that you have in relation to our processing of your personal information (see further ‘Your rights in relation to your personal information’ below)
Details of any transactions between you and us;
Your payment card details and, in relation to certain refunds, your bank account details; and
Information you give to us when you contact us with a query or issue.
Where you have provided consent
Where you have given permission to use your data:
To contact you via email or SMS with marketing information about news and exciting offers relating to our products. For example, we rely on consent where you sign up to receive email newsletters by entering and submitting your email address. Where we send marketing information to you after presenting an opt-out option to you, we do so based on our legitimate interests, and not on the basis that we have obtained your consent;
To contact you to reconfirm your marketing preferences from time to time;
To contact you via SMS to confirm your delivery if required;